Dialogue Facilitation Services to Help Communities Talk, Resolve Conflict Counter Misinformation
If you’re looking for a community organisation that can help during times of need, manage polarising conversations, or support respectful dialogue on difficult topics, then youve come to the right place. The Centre for Analytics & Behavioural Change (CABC) offers expert dialogue facilitation services designed to help communities, organisations, and changemakers engage meaningfully across social divides.
Our trained facilitators work both online and offline to help people navigate emotionally charged and polarising conversations around gender-based violence, misinformation, democracy, climate justice, and more. From community WhatsApp groups to social media conflict zones, we help foster dialogue that builds trust, shifts mindsets, lowers the temperature down, and turns citizens into informed and inspired change agents.
What is Dialogue Facilitation and Why Does it Matter?
Dialogue facilitation is the practice of intercepting sensitive, tense, volatile or misinformed conversations — especially on social media — and guiding them toward constructive, informed, understanding and compassionate engagement. Our facilitators intervene with care, using proven and nuanced techniques such as active listening, non-confrontational questioning, and fact-informed empathy to de-escalate conflict and open up new ways of thinking. This is the heart of our approach, we turn polarisation into participation.
A good facilitator participates in group conversations not by preaching or through speaking down to people, but by helping them feel heard, reflect on their beliefs, and build real, lasting bridges across social, cultural, and ideological divides. This kind of timely intervention is especially vital in digital spaces, where harmful narratives can spread rapidly and unchecked.
How CABC Supports Communities and Organisations in Crisis
Our Dialogue Facilitation services are deeply interlinked with our social media listening, data analytics, and research arms. We monitor trending narratives, identify misinformation and hate speech, and respond in real-time using evidence-based dialogue strategies. Our facilitators are trained in various dialogue facilitation techniques that make room for inclusive, values-driven engagement.
We also run Safe Spaces, which are private WhatsApp communities & private Facebook groups where deeper, safer conversations can happen away from the noise of public platforms. Here, participants are supported to share, question, learn, and eventually become citizen ambassadors for peace, gender equality, and social justice within their communities.
To support these changemakers, we provide easy-to-use Dialogue Decks, that incorporate simple scripts and prompts that teach the basics of dialogue facilitation and empower individuals to respond to difficult conversations with empathy, authenticity and insight.
Dialogue Facilitation Techniques to Build Understanding
Our dialogue facilitation methods extend across multiple societal fault lines
Democracy dialogue helps citizens critically engage with South Africa’s democratic processes without defensiveness or fear. We don’t dictate views, rather, we ask “What does democracy mean to you?” and help people find their own answers.
On climate issues, we challenge disinformation and create space for intergenerational dialogue about sustainability and justice.
We also counter xenophobia, hate speech, and political scapegoating, using insight from both academic research and social media data analytics.
Dialogue Facilitation Services to Help Communities Talk, Resolve Conflict Counter Misinformation
If you’re looking for a community organisation that can help during times of need, manage polarising conversations, or support respectful dialogue on difficult topics, then youve come to the right place. The Centre for Analytics & Behavioural Change (CABC) offers expert dialogue facilitation services designed to help communities, organisations, and changemakers engage meaningfully across social divides.
Our trained facilitators work both online and offline to help people navigate emotionally charged and polarising conversations around gender-based violence, misinformation, democracy, climate justice, and more. From community WhatsApp groups to social media conflict zones, we help foster dialogue that builds trust, shifts mindsets, lowers the temperature down, and turns citizens into informed and inspired change agents.
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